💰 Refund Policy
invoiceking ki Refund Policy
invoiceking mein hum believe karte hain ki aapka paisa surakshit hona chahiye. Agar kisi bhi karan aap refund ke liye apply karte hain, hum is policy ke according quickly process karenge. Kripya puri policy padh lein taaki aapko apne rights pata hon.
Key Highlights
7-Day Money Back Guarantee
Payment ke 7 din ke andar kisi bhi reason se cancel karein — poora refund guaranteed. Koi sawaal nahi.
Fast Processing — 5-7 Days
Approved refund 5–7 working days mein aapke original payment method par wapas aa jaata hai.
Secure & Transparent
Har refund request ka email confirmation milta hai. Koi hidden charge nahi, koi surprise nahi.
24×7 Refund Support
Refund se related koi bhi sawaal ho to hum hamesha available hain — chat, email, ya phone se.
Email Escalation Option
Team se resolve nahi hua? Senior team ko directly escalate karein — 3 working days mein reply guaranteed.
Instant Wallet Credit Option
Bank refund wait nahi karna chahte? BillBoat Wallet Credit choose karein — instantly milega!
BillBoat subscription ya service ke liye payment karne ke 7 din ke andar aap refund ke liye request kar sakte hain — koi sawaal nahi.
- 7 din ke andar: Full refund guaranteed.
- 7–15 din ke beech: Partial refund milega — use ke hisaab se deduction hogi.
- 15 din ke baad: Refund sirf exceptional cases mein (e.g., technical failure, double payment).
Dates calculate kiye jaate hain aapki original payment date se.
Neeche diye gaye cases mein aap poora refund paane ke haqdar hain:
- Payment successful tha lekin account activate nahi hua.
- Same order ke liye double payment ho gayi.
- Aapne jo plan purchase kiya woh features available nahi hain ya promised features kaam nahi kar rahe.
- BillBoat ki taraf se technical error ki wajah se service interrupt hui.
- 7-day trial period ke andar cancellation request.
Neeche diye gaye situations mein refund process nahi hogi:
- Subscription use karne ke 15+ din baad cancellation request.
- User ne khud data delete kiya ya account band kiya bina refund request ke.
- Third-party payment gateway charges (jo wapas nahi aate).
- Promotional / discounted plans jahan "No Refund" clearly mention tha.
- Policy violation ki wajah se account suspend hua ho.
Refund lene ke liye yeh simple steps follow karein:
- Step 1: Apne BillBoat account mein login karein.
- Step 2: Settings → Billing → Refund Request mein jaayein.
- Step 3: Reason select karein aur brief description likhein.
- Step 4: Submit karne ke baad aapko email confirmation milegi.
- Step 5: Humari team 2 working days mein review karegi.
- Step 6: Approved hone par 5–7 working days mein amount original payment method par wapas aa jaayegi.
Ya seedha email bhejein: refund@billboat.in
Refund usi method par diya jaata hai jis se original payment ki gayi thi:
- Credit / Debit Card: 5–7 working days.
- UPI: 2–3 working days.
- Net Banking: 3–5 working days.
- Wallet (Paytm / PhonePe etc.): 1–3 working days.
- BillBoat Wallet Credit: Instant (agar aap wallet credit prefer karein).
Note: Bank processing time alag ho sakta hai. Gateway charges non-refundable hain.
Agar aap apna active subscription cancel karte hain to:
- Monthly Plan: Cancel karne ki date se remaining days ka pro-rata refund milega (7-day window mein).
- Annual Plan: 30 din ke andar cancel karne par remaining months ka refund milega; baad mein sirf wallet credit diya jaayega.
- Cancellation ke baad data 30 din tak safe rahega — fir permanently delete ho jaayega.
Agar aap humari refund decision se satisfied nahi hain:
- Pehle refund@billboat.in par escalation email karein subject line: "Refund Dispute — [Order ID]".
- Hamare senior team member 3 working days mein respond karenge.
- Agar phir bhi resolve nahi hua to aap Indian Consumer Courts ya RBI Ombudsman se contact kar sakte hain.
Hum harr complaint ko genuinely resolve karne mein believe karte hain.